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    Returns & Refund Policy

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    Our policy lasts 15 days from the day your order was delivered. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it
    • It must also be in the original packaging.
    • To complete your return, we require a receipt or proof of purchase.
    • Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet:

    1. First check your bank account again.
    2. Then contact your credit card company, it may take some time before your refund is officially posted.
    3. Next contact your bank. There is often some processing time before a refund is posted.
    4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@acdsupply.com

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us or send us an email at support@acdsupply.com

    Shipping

    If you are approved for your return or exchange, please mail your product to:

    Advanced Controls & Distribution
    ATTN: ACDSupply Return - Order#
    20800 Route 19
    Cranberry Twp., PA 16066

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Restocking fees may apply depending on your product.

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